Frequently Asked Questions

General

How do I enroll for benefits?

Enrolling in BVOH benefits is easy as 1-2-3! When you are ready to enroll in the various benefit plans, login and complete the online forms.

Click Here to begin the enrollment process.

User Name: Your BVOH email address.

Password: Your birthdate in YYYYMMDD format.

For example: If your birthdate is August 14, 1962, your password would be 19620814

When will my benefits start?

If you are benefits-eligible and enroll as a new employee during the initial enrollment period, your coverage begins on the first of the month following your date of hire.

When can I make changes to my benefits?

The benefit choices you make upon initial enrollment or during the annual open enrollment period will remain in place until the next Open Enrollment or change in family status, also known as a qualifying event. These qualifying events include:

  • Marriage

  • Divorce or legal separation

  • Birth or adoption

  • Child reaches age limit

  • Change in spousal employment status

  • Death

Should one of these events apply to you, it is your responsibility to contact Human Resources within 30 days to ensure continued coverage for those who are eligible. You have 30 days from the date of the qualifying event to submit the corresponding changes to your benefits.

Commuter Benefits (Parking & Transit)

 

Parking & Transit

If you are commuting to work using public transportation and/or paying for parking as a part of your daily commute, this program will help defray your costs. This benefit allows parking and transit expenses to be deducted from your paycheck. Your monthly deductions up to $270 for parking and/or $270 for transit will be deducted pre-tax.

What if I don't use all the funds for the month in my commuter benefit?

Any unused funds for the month will carry over to the following months.  

What happens to the funds in my commuter benefit if I terminate employment during the plan year?

Your Commuter Debit Card will be deactivated upon your termination date. The excess funds after deactivation are forfeited.

 

What is not an eligible commuting expense?

  • Tolls

  • Taxis

  • Gas/fuel

  • Mileage

  • Business trip costs

  • Airport parking fees

  • Parking fees at your home

 
 

Questions?

Contact our benefits consultant, Sabrina Louie

BVOHbenefits@newfront.com

415-878-3711